All TERMS

All TERMS OF SALE listed here are applicable to the purchasing of any images, prints, canvases, imaging services, Media and/or other Product(s) available through Debi Tillman Photography online store. The TERMS OF SALE may not be altered or amended in any way through the use of any other document, such as purchase orders, emails, etc. A separate written agreement between the customer and Debi Tillman Photography must be validated and signed if any alterations or amendments to the TERMS OF SALE are instituted. In the event of conflict between TERMS OF SALE and provisions stated in the TERMS OF USE, the document TERMS OF SALE will govern control conditions of all Products.

PRICING & PAYMENT TERMS

Purchasing of Media, Products, and/or Services through Debi Tillman Photography online store requires that the customer provide valid Payment Information as required by the online store. Debi Tillman Photography reserves the right to terminate a customer’s order for any and all purchases where we are unable to process your provided Payment Information. 

The TERMS OF SALE requires the customer agrees to financially reimburse Debi Tillman for all costs incurred during the collecting of amounts owed by the customer to either Debi Tillman Photography or third-party vendor including, without limitation, attorneys’ fees and costs of any collection agency used.

The customer is solely responsible for any taxes that they are obligated to pay, or that Debi Tillman Photography is required to collect related to any purchase of Media and/or Product(s). If you the customer do not pay the required sales and/or other taxes or fees at the time of transaction, you the customer will be solely responsible for the taxes and/or fees if they are later determined to be payable for the sale of Media and/or Product(s). Debi Tillman Photography reserves the right to collect the taxes and/or related fees at any time during the purchasing process.

PHOTO DOWNLOADS; SHIPPING TERMS AND POLICIES

If any digital download of Media and/or Product(s) is included under purchase agreement, or contract, the download will be made available through Debi Tillman Photography Sales upon receipt of valid Payment Information, or alternatively through an email address provided at the time of purchase. Downloads are only available once, and it is the responsibility of the customer to save the file following download.

If any physical Media and/or Product(s) are purchased, Debi Tillman Photography will use all commercially reasonable efforts in conjunction with third party vendors to ship all orders for such purchases within the estimated delivery time applicable and chosen by the customer presented at order checkout. The customer will not hold Debi Tillman Photography liable for any delays in shipping.

The customer accepts all financial responsibility for shipping charges, which will be included, shown, and available for view during the order process. The shipping charge shown during the checkout process is subject to verification and to correction or change without notice. 

COMMERCIAL USE

For any media to be used commercially, the customer must contact Debi Tillman Photography for a commercial license. To obtain a commercial license, the customer will need to contact Debi Tillman Photography in writing and agree to sign a commercial licensing agreement prior to purchasing any media. 

RETURN POLICY

Depending on the type of device used to view the online store, Debi Tillman Photography cannot guarantee that your computer will accurately display all Media and/or Product colors and brightness.

All returns must be approved by Debi Tillman Photography before any other action can be taken.  Refunds will not be issued for customer mistakes.  

In the event of any error, Debi Tillman Photography reserves the right to remedy and correct such error and charge the correct price for the customer purchased Media and/or Product(s) or cancel the order. The customer’s sole course of action in event of such error is to cancel the order.

WARRANTIES

MERCHANDISE WARRANTY AND RETURNS & EXCHANGE

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. 

Keep in mind that if tracking information states an order was delivered but the original purchaser thinks they haven't received it, we won't take responsibility and reship that order.

If the original purchaser would like to exchange or return a product without any defect or due to a wrong size being ordered, we will not accept the return or exchange

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 

If the recipient's entered address is wrong, then you are held responsible. Usually, the package is sent back to the return address and the original purchaser will be responsible for updating your address so we can reship the product to the correct address. Additional shipping fees will apply.

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Debi Tillman Photography will not be held responsible for the cost of the item or shipment.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you are unable to locate the package, you will need to place a new order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

COPYRIGHT

The customer shall not utilize any Media or Product(s) for business, educational, events, or other non-personal uses, all of which, require a commercial license as specified by this TERMS OF SALE.

Debi Tillman Photography retains all rights, license, copyright, title and ownership of the Media.